FAQs

Yes. Your piece is hand-illustrated and engraved directly from the photo you upload, and we refine the image for the best possible detail.

It's backed by our 100% likeness guarantee: if it doesn't look like your pet, we'll remake it free. Still not right? We'll refund you.

A clear, well-lit photo of their face, with both eyes visible and no blur. One pet per pendant. Older photos are often fine too. If we're unsure about your photo, we'll get in touch before we start.

See our photo guide for examples.

We can (and have) engraved dogs, cats, horses, chickens, roosters, hamsters, bunnies, people (and even an ultrasound). If the photo is clear, we can do it!

Yes. Each pendant features one pet, and you can choose up to 4 pendants on one necklace.

Our pieces are made from medical grade 316L stainless steel, with 18k gold or rose gold plating options. They're waterproof, tarnish free and hypoallergenic, so they won't turn your skin green and are safe for sensitive skin.

Chain length: 40–50cm
Pendant size: 2cm diameter
Cable chain with a lobster clasp

Each piece is made to order and is generally drawn, made, shipped and delivered within 2 weeks, or 3 weeks in busier periods.

Production: 5–8 business days
Shipping (Australia): 4–8 business days
International: 6–12 business days

You'll receive tracking once your order ships.

Yes. Every piece arrives in a premium gift box. Just add their address at checkout and it will go straight to them.

You deserve to love something so special. If you don't, email us at hello@nugandco.com and we'll remake it completely free. Still don't love it? We'll give you your money back.

If your piece breaks or develops a fault within 12 months, email us and we'll make it right. This is separate to our likeness guarantee, which covers how your piece looks.

Remove it before applying lotions, sunscreen or perfume, or cleaning with harsh chemicals. Clean with warm soapy water. Take it off before swimming in chlorinated pools, spas or salt water.

The No-Pull harness works by applying pressure to the centre of your dogs chest while they try to get ahead or pull forward. This redirects your dog to face you instead of allowing them to continue pulling forward.

A No pull harness works by using the centre of gravity of your dog from the centre of their chest, which is different for every dog! Our no pull harness is made with the ability to adjust on either side of the Front D-Ring, making it easy to get a perfect fit for YOUR dog, as well as being able to move the front strap to sit higher or lower to not only ensure the perfect fit, but to also make it more comfortable. Most other no pull harnesses tend to stretch very quickly, causing them to become ineffective. Our harness is made from a stretch free material, making it stay in the perfect place you set it to, keeping it comfortable and effective.

Yes! A No-Pull harness will give you much more control over your large breed dog. We do advise to only walk with a dog you are safely able to control for the safety of yourself, your dog, and others.

To find the perfect fit for your pet, please check out our size guide, which can also be found on each product page.

If you have any additional sizing questions, please email us at hello@nugandco.com

As our accessories are waterproof, you luckily do not need to worry about crazy washing instructions, or the wet dog smell that can never go away. Simply rinse under a cold tap, or wipe down with a wet cloth and pat dry. Please ensure to give your items a nice rinse and dry when they have been in salt water.

We process all orders within 48 hours of receiving them. If you have any issues at all relating to your order, please email hello@nugandco.com and we will do our best to assist you.

If you don't love it, simply send us an email at hello@nugandco.com to organise a return!

Unlike standard nylon/material leashes, our leashes are made with a buttery soft PVS webbing, with a velvet like finish, making it soft to hold while also being easy to grip.

Our items are made to be suitable for every dog on any adventure. As a pet owner myself, I wanted to create items that could suit everything from our everyday walks, a muddy hike, to a beach day, without the stretching/fraying (or smell!). Your dog does not have to love getting down and wet or dirty to use our products, they are suitable for everyday and every dog!

Absolutely! All of our items are made with not only style and functionality, but comfort in mind, too! Being made with a lightweight and flexible material, that is buttery soft to touch, it moulds and moves with your dog, while not rubbing and causing friction or irritation.